How to support someone who is struggling

Listening helps more than fixing

• Find a quiet moment and ask how they are, then ask again if the answer is “fine”.
• Listen without rushing to solve things or offer advice.
• Let them know you’re glad they told you, and that you’re not going anywhere.
• Ask what would help, rather than guessing.

Suggesting counselling

Some people feel counselling is “not for them”, or worry about cost or what others will think. You could offer to help them look for a counsellor, share this site, or sit with them while they send a first message. Many counsellors offer a free first call, which can make the first step feel smaller.

If you are worried about their safety

If someone tells you they are thinking about ending their life, take it seriously and stay with them if you can. Asking directly about suicide does not put the idea in someone’s head, and it can be a relief to be asked.

• In an emergency, or if someone is in immediate danger, call 999.
• Samaritans are available any time on 116 123.
• Text SHOUT to 85258 for text support at any time.
• Call NHS 111 for urgent mental health support.

Look after yourself too

Supporting someone can be draining. It’s fine to set limits and to get support for yourself, including counselling.